Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints can be Suspended.

Processing Spam Complaints

1. Login to your Reseller Control Panel at http://domains.alakmalak.com/reseller.
    
2. Go to Tools -> Spam/Abuse Processing.
    
3. On this page, you would find a form in which you need to enter the domain name for which you received a  complaint and the complainant's e-mail address, in comma separated format.

   For example, spammingdomain.com,reporter@domainname.com

   Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

   spamdomain.com,abc@somedomain.com
   toomuchspam.com,xyz@domainname.com
   spamdomain.com,pqr@mydomain.com
    

   IMPORTANT
    

   • The spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.
      
   • Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.
      

4. On submitting the above, you would be shown the following information for each of the submitted domain names -
    
   • Total Number of spam complaints received for the domain name
      
   • Following details of the Customer -
      
     • Customer Name
        
     • Total spam complaints for all the domain names registered by this Customer
        
     • Total domain names under this Customer, for which spam complaints have been received
        
     • Total domain names under this Customer
        
   • Following details of the Sub-Reseller -
      
     • Sub-Reseller Name
        
     • Total spam complaints for all the domain names registered by this Sub-Reseller
        
     • Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received
        
     • Total (Active + Suspended) domain names under this Sub-Reseller
        
     • Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -
       
       Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100
        
   • Registrar of the domain name
      
   Clicking on the domain name will bring up its Order Details view in a pop-up window.
    
5. From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, an e-mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.
   
   You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.
    
   IMPORTANT
    

   • Only those domain names can be selected for Suspension which are not already Suspended.
      
   • Both Warning Mails and domain name Suspension Mails are fully-branded and sent -
      
     • from the parent Reseller's Abuse E-mail Address to the immediate Sub-Reseller's Abuse E-mail Address,
        
     • from the immediate parent Reseller's Abuse E-mail Address to the Customer Username E-mail Address, and
        
     • from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses (if different from Customer Username E-mail Address).
        
     A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint.
      
   • In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:
      
     • Customer - in case the Customer has more than 3 spamming domain names.
        
     • Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.